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Course Description
Concepts of organization, communication, ethics, and policy formulation in hotels, with emphasis on the front office. Introducing the basic techniques and trends in systems and equipment available to meet the needs of the management and the guest.
Pre-requisite
Hospitality and Tourism Management majors only.
Course Objectives
- To give students a summary of the lodging industry from ancient times to the present
- To obtain a broad understanding of the many segments of the lodging industry by identifying types of hotels, ownership categories and proper terminology
- To increase in knowledge and depth the operational aspects of lodging properties by understanding the organizational structures of different size and type hotels
- To increase the knowledge and understanding of departmental relationships and interrelationships
- To develop the human side lodging administration
- To formulate, apply and assess front office procedures in a variety of different type of operations;
- To explore apply and assess technological advances and their application
- To explore and understand related industries with an emphasis on “Tourism”
Course Topics
- Traditional Hotel Industry
- The Modern Hotel Industry
- The Structure of the Hotel Industry
- Changing Methods for Making Today's Reservations
- Individual and Group Reservations
- Forecasting Availability and Overbooking
- Managing Guest Service
- The Guest Arrival Process
- Setting the Room Rate
- Billing the Guest Folio
- Cash Transactions
- Credit and the City Ledger
- The Night Audit
- Property Management System Interfaces
- Organizational Structures
- Employees Guest Human Relations
- Convention Trade Show Management
- Management Contracts
- Security
- Hotel-Motel Condominiums and Time Sharing
- Front Office Salesmanship
Textbook
Visit the HTM Undergraduate Courses Textbooks page to check information on the required textbook for this course.
Instructor Information
Howard Adler, EdD
Office: Stone 152D
Phone: (765) 494-5998
E-mail: adlerh@purdue.edu
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