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Research interests: Lodging and hotel management, organization, development, and training |
| E-mail: klines@purdue.edu |
| Phone: (765) 494-5996 |
| Fax: (765) 494-0327 |
| Office: Stone Hall, Room 154A |
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Biography
Education
Courses Taught
Research Interests
Awards and Honors
Recent Publications
Selected Grants and Projects
Professional Affiliations
Consulting Experience
BIOGRAPHY
Sheryl F. Kline joined the faculty at Purdue in 2002 where she has developed a strong record of research in the area of hotel operation and management. Her research is influenced by 14 years of industry experience including management positions with several major hotel and casino hotel companies. She was a tenured full professor in the School of Hospitality Management at Widener University and came to Purdue University to pursue a more scholarly research agenda. Her major research focus is on hotel operations with a particular interest in training and organizational issues. Recently, her research interest has included the impact of technology on lodging management and crisis management.
Among her publications, she has authored or co-authored 20 refereed journal articles, two textbooks, one book, and eight book chapters. She also has presented at more than 30 national and international conferences. Her articles have received two Emerald Management Review citations for excellence and a conference paper won a “highly commended” award. Her most recent textbook, Hotel Front Office Simulation, is used in over 50 colleges and universities.
As director of the Center for the Study of Lodging Operations at Purdue, she has created a valuable information resource for the hotel industry and a focal point for lodging research within the Department of Hospitality and Tourism Management. The center provides services and studies for Indiana-based hotel companies and performs high quality research for national and international associations and sponsors. Through her contacts, she has created research partnerships that provide graduate students with access to proprietary data and opportunities to do research with major hotel companies.
A committed teacher, Dr. Kline strives for teaching excellence and continually develops and refines her courses. Her expertise in teaching was evident early in her career at Widener University where she was promoted to full professor based on her teaching excellence. She also has received two international teaching awards for “Best Practices in Lodging Education” and the 2005 Bruce Lazarus teaching award. At Purdue, Dr. Kline teaches both graduate and undergraduate courses. She is also an extremely active graduate committee advisor and has served on over 30 masters and doctoral level committees since joining the faculty at Purdue.
Sheryl Kline has provided leadership on major academic and industry boards including the American Hotel and Lodging Association and the International Council of Hotel, Restaurant, and Institutional Education. Currently, she is serving on a special faculty task force of the Professional Convention Managers Association. She is also the co-founder and co-chair of the International Hospitality and Tourism Virtual Conference (IHTVC).
She holds a doctorate in psychological studies in education from Temple University. Her dissertation focused on team productivity with applications in organizational development and training. Her master of science degree in hotel administration is from the University of Nevada, Las Vegas, and her bachelor’s degree is in economics and English from Rutgers University.
EDUCATION
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PhD, Psychological Studies in Education, Temple University
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MS, Hotel Administration, University of Nevada, Las Vegas
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BA, Economics and English, Rutgers University
COURSES TAUGHT
- HTM 181 (Lodging Operations)
- HTM 212 (Organization and Management in the Hospitality and Tourism Industry)
- HTM 383 (Resort, Cruise and Entertainment Operations)
- HTM 501 (Research Methods in Hospitality and Tourism)
- HTM 581 (Advanced Hotel Management)
RESEARCH INTERESTS
AWARDS AND HONORS
- McCool Innovation Award for the International Hospitality and Tourism Virtual Conference
- Arnold I. Cohen Faculty Development Endowment Award
- Bruce Lazarus Teaching Award
- Best Practices in Lodging Education and Delivery Award
- Best Practices in Lodging Education Award for Education and Industry Involvement
- Two citations for excellence from the Emerald Management Review
- Most Commended Paper Presentation at the 2005 International Hospitality and Virtual Conference
RECENT PUBLICATIONS AND PRESENTATIONS
Selection of Referred Journal Articles
- Kline, S. F. and Hsieh, Y. C. (2007). “Wage differentials in the lodging industry: A Case study.” Journal of Human Resources in Hospitality and Tourism, 6 (1) 69-84.
- Torres, E. and Kline, S. F. (2006). “From customer satisfaction to delight: A model for the hotel industry.” International Journal of Contemporary Hospitality Management, 18 (4), 290-301.
- Gregory, S., Kline, S. F., and Breiter, D. (2005). “Group sales and marketing in convention hotels: Internet and web usage.” Journal of Travel and Tourism Marketing, 18 (1), 67-76.
- Kline, S. F., Frash, R., and Stahura, J. (2004). “Empowering individual effort in cooperative learning.” Journal of Hospitality and Tourism Education, 16 (4), 35-43.
- Kline, S. F., Morrison, A. M., and St. John, A. R. (2004). “US bed & breakfast websites: A modified balanced scorecard approach.” Journal of Travel and Tourism Marketing, 17 (2/3), 253- 267 .
- Beldona, S., Kline, S F., and Morrison, A.M. (2004). “Utilitarian value in the Internet: Differences between broadband & narrowband users.” Journal of Travel & Tourism Marketing, 17(2/3).
- Kline, S. F., Morrison, A. M., and St. John, A. R. (2004). “US B&B websites: A modified balanced score card approach.” Journal of Travel and Tourism Marketing, 17(2/3).
- Breiter, D., Vannucci, C., Kline, S. F., and Gregory, S. (2004) “The attrition condition: What hotel sales people need to know.” Cornell Hotel and Restaurant Administration Quarterly, 45 (2), 158-169.
- Hsieh, Y. C. and Kline, S. F. (2003). “The impacts of music on room attendants' work performance.” International Journal of Hospitality and Tourism Administration, 4 (3), 81-92.
- Frash Jr., R., Kline, and S.F., Stahura, J. (2003) “Mitigating social loafing in team-based learning.” Journal of Teaching in Travel and Tourism, 2 (4), 57-77.
- Wheelan , S.A., Murphy, D., Tsumura, E., and Fried-Kline, S. (1998). “Member perceptions of internal group dynamics and productivity.” Small Groups Research, 29, (3), 371-393.
Textbooks
- Kline, S. and Sullivan, W., Hotel Front Office Simulation book and software John Wiley and Sons (2002)
- Hashimoto, K., Kline, S., and Fenich, G. (1997) Casino Management: Past Present and Future 2nd ed., textbook and instructor's guide, Kendall/Hunt Publishing Co.
- Selected Conference Presentations and Proceedings
- Kline, S. (2006, January) Applied research in the convention and meeting industry. Professional Convention Management Association Annual Conference, Philadelphia, PA
- Kline, S. (2006, January) Student internships that work: Strategies for developing successful student internships. Professional Convention Management Association Annual Conference, Philadelphia, PA
- Kline, S. F., Brey, E., and Leitch, S. (2005, July). Planning a virtual conference: Technology, opportunities and challenges. Presented at the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, Las Vegas, NV
- Kline, S. F. and Hsieh, Y. C. (2004). Pay differentials in the lodging industry: A case study of California hotels, USA in the Proceedings of the Applied Research for Industry Tourism: State of the Art II Conference, Glasgow, Scotland
- De Obaldia, D. M., Kline, S. F., and Adler, H. (2004). A profile of five-star, five-diamond hotel general managers in the U.S. Proceedings of the 9th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, USA, IX 183-189.
- Hsieh, Y. C. and Kline, S. F., (2004). Team development in food preparation laboratory classes. Proceedings of the 9th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, USA, IX 286-295.
- Gunter, C. A., Kline, S.F., and Garcia A. F., (2004). Team development in a capstone food service course: A quasi-experimental design. Proceedings of the 9th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, USA, IX 240-245.
- Lee, J. K., Morrison, A. M., and Kline, S. F. (2004). Measuring the effectiveness of the websites of upscale hotels: A comparative study of South Korean Hotels and U.S. Hotels. Proceedings of the 9th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, USA, IX, 452-459.
- Kline, S. F., LaLopa, J., and Gunter, C. (2004, July). Preparing students to work in teams that are predisposed to successfully complete cooperative learning activities in the classroom. International Council on Hotel, Restaurant, and Institutional Education annual conference, Philadelphia , PA
- Brey, E. and Kline, S. F. (2004, July). A virtual conference: A case study in information exchange. Presented at the International Council on Hotel, Restaurant, and Institutional Education annual conference, Philadelphia, PA
- Kline, S .F. (2003, July). HOTS software simulation: A case study. Presented at the International Council on Hotel, Restaurant, and Institutional Education annual
SELECTED GRANTS AND PROJECTS
- Professional Convention Management Association, 2006, Crisis Management Preparedness in the Meeting and Convention Industry
- Wynn Resorts, 2006, Return on Investment in Training and Learning Transfer Assessment
- Hotel and Restaurant Feasibility Studies, 2003-present
- Purdue Research Foundation Grant, 2004, Return on Investment of Training in the Lodging Industry
- Purdue Research Foundation Grant, 2003, Balance between Work and Life among Hospitality and Tourism Management Seniors
- Garno and Addis Grant, 1997-1998, Crisis Management Assessment Tool for Hotels
- Educational Institute of the American Hotel and Motel Association and the Environmental Protection Agency, 1996, Water Conservation in Small Hotels
- AH&MA Research Foundation, Research Grant, 1992-1993, A Descriptive Analysis and Assessment of Hotel Quality Inspection Processes
PROFESSIONAL AFFILIATIONS
- International Council of Restaurant, Hotel, Institutional Education
- American, Hotel and Lodging Association
- Professional Convention Managers Association
- Indiana Hotel and Lodging Association
- Phi Kappa Phi Honor Society
- Eta Sigma Delta Honor Society
CONSULTING EXPERIENCE
Dr. Kline's consulting experience includes developing programs and giving seminars on topics including team building and organizational development; quality assurance; leadership training and performance management; sales management and marketing; and quality customer service. Examples include:
- Deliver and develop training programs for the hospitality industry
- Management training for hotel managers
- Organizational development assessment for hotel companies
- Hotel Feasibility studies
- Housekeeping program development and assessment
- Team building and training program design and delivery
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